FAQs

Frequently Asked Questions

Explore RCM Matter’s in-depth FAQs for valuable insights into our advanced Revenue Cycle Management (RCM) and medical billing services. Learn how our customized solutions simplify your healthcare financial workflows and promote consistent, accelerated cash flow.

From accurate medical coding to efficient claims processing, our expert team ensures your practice stays fully compliant with evolving healthcare regulations. We’re committed to helping providers minimize denials, maximize reimbursements, and improve overall financial performance.

Are you still curious about medical billing and coding? Refer to the questions below to get your confusion cleared.

What services do you provide for medical billing and collections?

We provide comprehensive services including patient statements, payment posting, denial management, claim follow-up, and claim submission.

How do you submit insurance claims?

We use the latest practice management software to submit claims electronically to insurance companies daily for accuracy and speed.

How long does it take for insurance companies to pay claims?

Most commercial insurers pay within 30 to 45 days after the date of service. We monitor and follow up on claims to ensure timely payment.

What is your first-pass acceptance rate for claims?

We have an acceptance rate of around 85% on first-pass claims and receive payment or an explanation for over 95% of submitted claims.

How do you ensure data security and compliance?

We use a HIPAA-compliant patient data storage system and leading billing software to maintain efficiency, security, and compliance.

How can I get started with your services?

Contact our sales team to schedule a free consultation. We’ll review your needs, discuss pricing, and walk you through onboarding.

Can you transition in-process claims from our current billing provider?

Yes, we ensure a smooth handover of in-process claims without any disruption to your billing or revenue flow.

What are your billing and collection service fees?

Our fees are competitive and vary based on specialty. We provide tailored pricing to meet your specific needs.

Are your medical coders certified?

Yes. Our coders are certified by AAPC or AHIMA and are well-versed in ICD-10, CPT, HCPCS, ICD-9, and the latest ICD-11. They ensure full compliance with payer and government regulations.

Do I need to sign a long-term contract?

No. We don’t require long-term commitments. We believe in earning your trust with results. You’re free to stay based on satisfaction.

How do you handle coding from documentation?

After receiving charts or scanned documents via FTP, our certified coders assign appropriate codes and modifiers to ensure correct reimbursement.

What medical specialties do you support?

We handle many specialties including anesthesiology, cardiology, endocrinology, pain management, physical therapy, radiology, and more. Visit our specialties page or contact us for details.

How do you communicate with clients?

We provide timely support through phone, secure instant messaging, and email. Our project managers are readily available for assistance.

Do you manage patient balances and follow-ups?

Yes. We send patient statements, follow up with calls, and send demand letters if needed. If necessary, we work with collection agencies or attorneys to collect outstanding balances.

How often does provider credentialing need to be done?

Credentialing is typically required every three years, although some insurance companies and facilities may request it more frequently.

Testimonials

"We've worked with MedixRCM for over a year now, and the difference in our billing process is night and day. Clean claims, faster payments, and fewer denials. Highly recommend their team for any medical practice looking to optimize revenue."

"MedixRCM truly feels like an extension of our practice. Their team is always available, answers questions promptly, and handles our coding and billing with complete professionalism. We’ve seen a 25% improvement in collections since switching."

"We’re a cardiology group, and billing can be complicated—but MedixRCM knows exactly how to navigate the nuances of our specialty. Their attention to detail and accuracy in coding has been impressive."

"Our biggest fear was switching billing providers and integrating with our EHR. MedixRCM made the process seamless. They support our EHR without any workflow disruptions. Truly a smooth transition."

"We’ve tried other RCM companies, but none compare to the consistency and transparency we get from MedixRCM. Weekly reports, clear communication, and real results. They've earned our trust."

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